General conditions

The Language Academy is part of UvA Talen B.V. Where you see The Language Academy written in the following conditions, you can also read UvA Talen B.V.

Enrollment

  1. You enroll in one of our online courses through the website. Tuition for the course is paid upon enrollment. You will receive the invoice by email showing the applicable sales tax of 0%.
  2. The course in which you have enrolled will be available for the duration you have selected (3, 6 or 12 months).


Cooling-off Period

  1. A Language Academy course is a digital product. From the moment you enroll and pay, you have a legal right to a 14-day cooling-off period to reconsider your purchase. You cannot use the product during this cooling-off period. In order to give you the opportunity to assess the course, you can work through a free demo comprised of the two first chapters.
  2. If you want to use the product within this 14-day period, you can waive the cooling-off period. You can indicate this on our website and then start using the product immediately.

 

Discounts

  1. If after completing a Language Academy course you decide to take a subsequent course at The Language Academy, within a limited six-month period you can take advantage of a €25.00 discount on the course you want to take. This six-month period starts from the moment that the duration of the course you have already purchased ends, or at the moment you have completed the course by downloading your certificate.

 

Extension
The Language Academy gives you the option to purchase an extension so you can use your course for a longer duration. You can purchase the extension up to the last day before the end of the course contract.

 

Questions and complaints

  1. Questions or comments can be submitted using the contact form on The Language Academy website.
  2. Administrative and content-related questions about the online courses will be answered by The Language Academy within 10 workdays of the date received, unless this is not reasonably possible.
  3. Please submit any complaints to us in writing by email. We will send you a confirmation of receipt including the target date for The Language Academy to handle your complaint.

 

Intellectual property rights

  1. Intellectual property rights to learning materials and audio and visual materials produced by The Language Academy remain at all times with The Language Academy.
  2. Access to The Language Academy’s digital learning environment is strictly personal. Sharing your login information with others or using your login information to provide others with access to our learning environment is not permitted. Selling or relinquishing your login information to third parties is strictly prohibited. Making your login information public in any form is also strictly prohibited.

 

Privacy and personal information

Your privacy is very important to The Language Academy. Your data will not be provided to third parties. All sensitive (personal) information about our students is considered to be strictly confidential and will not be shared with parties outside The Language Academy.

 

Changes to terms and conditions
The Language Academy reserves the right to change the terms and conditions concerning payment and cancellation at any time.

 

Legal jurisdiction
All our products, services, and delivery conditions are at all times and in any event subject to Dutch law.